Form CL30 is the form for notifying the appointment of a credit representative. This form is available online via the credit portal. This is Fact Sheet 126 (INFO 126), published in October 2020. Online forms allow XML attachments with representative details. This will load the information you provide into the online form without you having to enter it yourself. In some cases, higher compensation and eligibility limits apply, for example with regard to credit facilities for primary producers and small enterprises. In the case of a guarantee granted through the principal residence of a guarantor, the AFCA`s authority for compensation and the value of the claim is unlimited. He was named a College Sports Information Directors of America (CoSIDA) Academic All-American in 2015, twice won the Academic All-MIAC Award, and was nominated by SJU for the American Football Coaches` Association (AFCA) Allstate Good Works team in 2016. See Regulatory Guide 206 Credit Licences: Skills and Training (RG 206) for more information.

This is because all debts of the bankrupt debtor are settled and the responsibility for payment lies with the trustee, who must assess it through the proof of debt process if a dividend is to be paid. However, if the trustee believes that there may be doubts as to the legal applicability or even the existence of the debt, it may be in the interest of the trustee to give the bankrupt his consent to pursue his complaint to the AFCA. The AFCA`s generic “Agent Authority Form” allows the insolvency administrator to give consent to file the complaint. If you have any questions about the Agent Authority form, please contact us. If the account you are complaining about has a common name, in some cases we need all account holders to grant permission. If this is not possible, please let us know so that we can determine if we can still investigate the complaint. There may be circumstances in which obtaining consent from a joint account holder is not possible or required. You may appoint an authorized representative (or representative) to represent you at the time of your complaint to the AFCA by completing the section authorized by an agent of the complaint form. We will only discuss your complaint with a third party if you agree or if required by law to protect your privacy. Alternatively, you can later appoint an authorized agent via the Agent Authority form or by verbal authorization over the phone.

If a paid representative does not meet our requirements for providing the information contained in the complaint, we may refuse to process the service. In this case, we will contact the complainant directly. This brochure (INFO 126) is intended for credit dealers and credit representatives. Credit representatives are authorized to perform certain credit activities on behalf of a loan licensee. You may be permitted to perform some or all of the activities permitted by the License. An agent power of attorney form is available. You must enter the name of the financial company in the field specified on the form. You should contact the AUSTRALIAN FINANCIAL COMPLAINTS AUTHORITY (AFCA) on 1800 931 678 (toll free) or by email info@afca.org.au unless it is a private health insurance company where you need to contact the COMMONWEALTH OMBUDSMAN or workers` compensation insurance where you need to call us. If you wish to request contributions from your financial company for your legal fees, you should discuss this with us before the costs arise. We have limited provisions to forgive such costs and, in general, we would only provide up to $5,000 in fees. Contact us for more information.

We believe that paid representatives, even more so than other agents, should know the information and documentation we need to support their client`s complaint and ensure that it is provided at the time the complaint is filed. If you have a specific complaint about your investment, please do not hesitate to contact us by calling or writing to our Investor Services team at 13 51 53. If you are not satisfied with our response or the handling of the complaint (or if we have not responded within 30 calendar days), you may contact the following external dispute resolution system: The Australian Financial Complaints Authority (AFCA), GPO Box 3, Melbourne VIC 3001, tel: 1800 931 678, email: info@afca.org.au, www.afca.org.au. An agent has different sources of authority when dealing with third parties: Actual Authority, Implied Authority, and Apparent Authority. You can ask a relative or friend to act as an authorized agent or representative. .